MF
Mulisa F

1 reviews | Active since Aug 2018

02 Jul 2024, 13:45

Automagic cant repair.

I am very bored, FNB sent me to automagic in Selby Johannesburg to do an inspection for repairs(they told me they only use automagic) The guy inspected my car and he said: They will repair the door, They will put a new fender.

i then told them that i will take the car to the Benoni branch where is stay, We agreed. Head office called me and told all is in order, i must take the car to Automagic Mustang.

oK fast forward, they fixed the car. i picked the car up and when i go home i started looking at the job they did. POOR, they couldnt align the door and fender. it looked like it was done in the street. i took it for evaluation so that i can sell it, buyer told me how the panel beating was so poor and he was right. i called them, they took the car in again and said they fixed the issue. Ai i don't see much that was done. FNB should have just helped choose my own people to work on the car.

everyday i look at the car i see the repaired side always, i hate seeing that part but i learned. you pay so much for insurance and get very poor work.

They should have just bought a new FENDER. i will fix the car myself when i have money.

0
Replies (2)
Automagic
Automagic's reply02 Jul 2024, 14:41
Official
Good day Mulisa Fidie
I write to acknowledge receipt of your complaint and to let you know that I am currently investigating your concerns. 
Thank you. 
Regards 
Angelique
Customer Care Auto Magic Holdings 
Automagic
Automagic's reply02 Jul 2024, 16:00
Official
Good day Mulisa Fidie We would like to inform you that MBR has communicated their intention to contact you shortly to arrange a suitable time for an appointment. This appointment is requested as the owner, Marco, wishes to personally inspect the vehicle.