AutoMagic Boksburg are such ***** and ****** - ********** people - Wish i never have to deal with them again

NB: Before reading my feedback - AutoMagic Boksburg are such ***** and ******, that they even edited a signed document and added information – This is a ******** offence - than why was I not given a copy of this this document on that day with the other documents given to me showing that I signed for the sensors not working? - it is a lot to write and read but but i think it should be out there. If the sensors were not working when I booked the vehicle in for repairs, than why did AutoMagic even consider checking the vehicle again to see why it is not working and consider sending it to BMW. Should I have not been told the same day when I told them that its not working that I signed and aware its not working or told the second time I took the car that I signed and all this……why go through all this time wasting and running around only to say this now.

Now please try to understand this, there was absolutely no electrical damage to my car as I had recently purchased the car about a a week to 2 weeks before I sc****d it and it has went for the all the checks required and approved. “the damages to my car was that my Right hand side light was cracked, paint sc****d on the rear right panel and bumper and a dent on the panel.”

I was asked to pick up my car on the 20th of December 2019, after checking the work and signing, I drove my car and as I took of I got a warning message that there are no signals to the PDC, I immediately turned back to auto magic and advised them, they than advised that it could have reset as the main plug was taken out etc. and I should bring the car on the 3rd of January 2020 as most diagnostics places are closed for holiday and I may not have my car back until January 2020. I agreed and took pictures as well. See attached.

On the 3rd on January 2020 I called 1st and was advised that diagnostic places are still closed and I should bring my car on the Monday rather being the 6th of January 2020. “Now bearing in mind when I took my car back on Monday the 6th of January 2020 the only issue was the PDC issue and nothing else.”

On Tuesday AutoMagic’ s driver brought my car to my home and I had to drop the driver back at AutoMagic, whilst going to drop the driver I noticed another warning message regarding my bulbs. Thought to myself maybe a bulb just needs to be replaced, when I got to AutoMagic and checked the actual Warning messages, My indicators, fog lights, brake lights etc. were not working as per the warning messages and I advised Jean and he said they were checking fuses and unplugging things to check the issue for the PDC and maybe because of that the warning messages are there and needs to be reset for the diagnostics, they will wait for the authorization from the insurers being King Price to send the car to BMW as they could not find the issue for the PDC and will get this to be checked as well. See attached Pictures with date and time.

PS. My aircon was not working as well but I never mentioned this as I only found out when I got home and figured the below out:

When I got home something made me check the fuse box and there were two fuses blown, I saw two fuses blown (I should’ve taken pictures) any way I replaced the fuses and then checked every fuse and some were in the wrong places and some place that needed fuses had no fuses and places that did not require fuses had fuses – I checked the fused diagram and managed to sort all that out in the hopes the PDC would be sorted as well but unfortunately everything Except the PDC got sorted.

Again I ask do they know what they doing, as every time something else was not working – I am even afraid to leave the car with them or for them to check anything as something else and bigger might break hence I took my car back each time until they got whatever auth they speaking about and took it to BMW

AutoMagic keeps telling me they are awaiting authorization from King Price which is wrong as they messed up and I will not have this costs added onto my claims or for the insurer to pay, its seems as is they are trying to make money or trying to avoid paying the costs for the damages and trying to get the insurer to cover it.