ET
Elloise T
1 reviews | Active since Dec 2017
17 Mar 2022, 10:20
Auto Magic Tokai - explain to the experts about battery life!
My car went to Auto Magic in Tokai at the beginning of the year (2022) for some body work. They kept it for 4.5 weeks! Although I got regular updates from them, I was without a car for an unnecessarily long time.
The worst part of it is that my new battery came back flat after not having been disconnected or charged up. IT seems pretty logical to do this is a car is standing for so long. Management at Auto Magic has been disrespectful in their communications stating it was my fault, and claiming my battery had probably not been changed since 2016! (I have a receipt for its replacement in 2021!).
I will never go to them again
Helpful (0)
Replies (4)0
Replies (4)
Automagic's replyOfficial
17 Mar 2022, 10:38Good day Elloise du Toit,
Thank you for bring this matter to our attention. Our Customer Care Division will contact you shortly.
Best Regards
Auto Magic
Thank you for bring this matter to our attention. Our Customer Care Division will contact you shortly.
Best Regards
Auto Magic
Automagic's reply17 Mar 2022, 10:38
Official
Good day Elloise du Toit,
Thank you for bring this matter to our attention. Our Customer Care Division will contact you shortly.
Best Regards
Auto Magic
Thank you for bring this matter to our attention. Our Customer Care Division will contact you shortly.
Best Regards
Auto Magic
Automagic's replyOfficial
17 Mar 2022, 12:01From: Carl Webb [mailto:***]
Sent: Thursday, March 17, 2022 10:10 AM
To: 'Elloise du Toit' <***>; ***
Subject: RE: CKP***/21 - Elloise Du ToitGood morning Mrs Du Toit,We do move cars in and out of the workshop daily.Like I said in my previous email no work completed by us could affect your battery at all.You booked the vehicle in with us on the 11/01/2022 and collected on the 08/02/2022 so you collected the 1st day of the 5th week.If we were able to look at the battery prior to it being replaced we would be able to make an informed decision because a battery is normally date stamped also we could check if 1,2 or 3 cells of the battery are dead, you had given William Simpson auth to replace the battery prior to speaking to us I received the 1st email on the 4/03/2022 and the battery was replaced on the 03/3/2022.Kind regardsCarl Webb
Sent: Thursday, March 17, 2022 10:10 AM
To: 'Elloise du Toit' <***>; ***
Subject: RE: CKP***/21 - Elloise Du ToitGood morning Mrs Du Toit,We do move cars in and out of the workshop daily.Like I said in my previous email no work completed by us could affect your battery at all.You booked the vehicle in with us on the 11/01/2022 and collected on the 08/02/2022 so you collected the 1st day of the 5th week.If we were able to look at the battery prior to it being replaced we would be able to make an informed decision because a battery is normally date stamped also we could check if 1,2 or 3 cells of the battery are dead, you had given William Simpson auth to replace the battery prior to speaking to us I received the 1st email on the 4/03/2022 and the battery was replaced on the 03/3/2022.Kind regardsCarl Webb
Automagic's reply17 Mar 2022, 12:01
Official
From: Carl Webb [mailto:***]
Sent: Thursday, March 17, 2022 10:10 AM
To: 'Elloise du Toit' <***>; ***
Subject: RE: CKP***/21 - Elloise Du ToitGood morning Mrs Du Toit,We do move cars in and out of the workshop daily.Like I said in my previous email no work completed by us could affect your battery at all.You booked the vehicle in with us on the 11/01/2022 and collected on the 08/02/2022 so you collected the 1st day of the 5th week.If we were able to look at the battery prior to it being replaced we would be able to make an informed decision because a battery is normally date stamped also we could check if 1,2 or 3 cells of the battery are dead, you had given William Simpson auth to replace the battery prior to speaking to us I received the 1st email on the 4/03/2022 and the battery was replaced on the 03/3/2022.Kind regardsCarl Webb
Sent: Thursday, March 17, 2022 10:10 AM
To: 'Elloise du Toit' <***>; ***
Subject: RE: CKP***/21 - Elloise Du ToitGood morning Mrs Du Toit,We do move cars in and out of the workshop daily.Like I said in my previous email no work completed by us could affect your battery at all.You booked the vehicle in with us on the 11/01/2022 and collected on the 08/02/2022 so you collected the 1st day of the 5th week.If we were able to look at the battery prior to it being replaced we would be able to make an informed decision because a battery is normally date stamped also we could check if 1,2 or 3 cells of the battery are dead, you had given William Simpson auth to replace the battery prior to speaking to us I received the 1st email on the 4/03/2022 and the battery was replaced on the 03/3/2022.Kind regardsCarl Webb
ET
Elloise T's updateReviewer Update
17 Mar 2022, 12:17The battery HAD to be replaced at William Simpson as it would not start! So yes, I did authorise them to replace it. How else was I to get home? As I said, the battery was replaced in 2021.
ET
Elloise T's update17 Mar 2022, 12:17
Reviewer Update
The battery HAD to be replaced at William Simpson as it would not start! So yes, I did authorise them to replace it. How else was I to get home? As I said, the battery was replaced in 2021.
Automagic's replyOfficial
18 Mar 2022, 14:45Good day,
Auto Magic is engaging with our client through the applicable Customer Care channels.
Best Regards
Auto Magic
Auto Magic is engaging with our client through the applicable Customer Care channels.
Best Regards
Auto Magic
Automagic's reply18 Mar 2022, 14:45
Official
Good day,
Auto Magic is engaging with our client through the applicable Customer Care channels.
Best Regards
Auto Magic
Auto Magic is engaging with our client through the applicable Customer Care channels.
Best Regards
Auto Magic