Auto Magic - Montague gardens

Auto magic - Montague gardens us a huge let-down. More than 2 months ago, my insurer arranged a repair for my car with them. Given that the damage of the car was very minimal, I expected that the repair time would be very short. Indeed, my suspicion seemed to be in line as they sent an estimated completion date to be two weeks from them. When the time came for me to collect my car, I called them first and they just extended the completion time by a further two weeks claiming that they still needed approval from the insurer. Yet when I called my insurer it seemed they had issued approval from the day the arranged for the car to be collected from it. A further two weeks later when I called them they never picked up. I involved the insurer who then contacted them. None of them ever got back to me, they just changed the expected completion date a future date which would fall about the week late. And voila , you’ve guessed it right, when I called again, the said they’re arranging to send the car elsewhere for electrical repairing. Had they attended to my car for repairs as soon as they received, they’ve have picked up that they needed to send it right away since the major issue was a theft of the terminals.

Now, more than 2 months later, yes, months. I’m still waiting for my car. I’ve been putting pressure on them recently because my car is now within the grace period of service plan. After the end of this month, I’ll have to cough up more money to have it serviced over something that could’ve been avoided if the staff was doing their job. My car has barely reached 8000km yet it has been at a panel beater for more than two months now. Who knows what they’ve been doing with my car for this long? Won’t it give me problems it never had before? I quite distraught and I don’t know what I’ve done to the Universe to deserve all this pain.

If you’ve read this far, stay away from Auto magic, montage gardens. They have absolutely no regard for their clients. You have to chase them by calling a gazillion times and their response will be. “We’ll get back to you” and they never do. Such a pain!!!