Auto Magic M5 - sub par repairs

I was referred to Auto Magic M5 by my insurance company. What a dissapointing experience. I took my car in on a Monday for my bumper to be repaired and was told it would be ready in 5-7 working days. They needed to order in a part from Suzuki. On the Friday afternoon they called and advised my car is repaired and ready for collection. I collected and when I got home I had a closer look at the repair and then noticed the makeshift repair to my bumper. They further damaged my bumper by drilling two holes in it. One hole had a ***** in it and the other hole left open. I immediately called and spoke to Waseem and all he said was I should bring the car back for them to see what they can do to fix it. I emailed him pictures asking for an explanation. He called me back the next Tuesday asking to bring the car in. Waseem advised that the part they ordered was not delivered by the Friday and Craig the manager told them to fix my bumper to get the car out. I threatened to take it further. Craig then called me and said that the part delivery was late and it was now delivered and I should bring my car in. I then got the insurance assesor involved, Craig wasn't completely honest about the details of the repair as well. Craig apologised telephonically after being caught out but made no effort to apologise in person, instead he acted like nothing happened.

Please avoid this place, they are dishonest, poor workmanship, there are no quality checks on repairs. If there was my repair would not have been passed. I think they thought because I'm a woman I would not notice the makeshift repair.