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Nicole K

1 reviews | Active since Aug 2022

19 Aug 2022, 11:29

Auto Magic Limbro park

I recently had a very bad experience with my car with Auto magic. I ended up writing a very negative review about my experience. I then received a phone from Auto magic head office with an apology and a phone call from Emsley the owner from Auto magic Limbro Park also apologizing. He asked me to come in have a cup of coffee with him and hopefully i would bring my car in again. He thoroughly went through the entire process of what they are going to do to help rectify which was once a really bad situation. 4 days later i have my car and its Magic looks brand new! The power of listening to the voice of the customer can really make a phoenix rise from the ashes. To Emsley, Roshaan and his hard working team i would like to say thank you very much for the dedication and listening to your customers voice. I will happily bring my car back.

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Replies (1)
Automagic
Automagic's reply19 Aug 2022, 12:02
Official
Dear Nicole

We do appreciate your positive feedback.  We always strive to help our customers.  I will convey this to Head Office, Emsley and his team.

Have a magic weekend.

Regards
Auto Magic

Best regards,