1 reviews | Active since Nov 2012
Auto Magic had my car for five months
My vehicle was booked in 19 January 2015 for the first time at Auto Magic Parow. After 5 weeks and no communication from Auto Magic I went to Auto Magic only to find the vehicle gathering dust in their collection area. After about 5 minutes of inspecting my vehicle one of the staff finally approached me. His reply was that the vehicle was done a week ago. The repairs on the vehicle were not all done as instructed by insurance. After another three weeks I removed my poorly repaired vehicle and was told to go to the M5 branch for a quote on the 'rework'. Like an idiot i did this and was then told that i had to go back to the Parow branch and meet with the franchise owner who agreed on the rework. Few weeks past and i removed my once again poorly repaired vehicle and had to repeat the same process of meeting with the Montagu branch. My poorly repaired vehicle was booked in at the Montagu branch 19 April with its three different shades of paint for a rework. The vehcile was partially repaired after two weeks of just standing in their workshop. I have my vehicle back 20 May 2015, still two shades of colour, a new chip on the paint with enigine management light burning.<br> <br> BAD SERVICE!!!!!
We apologize for the 2 small defects that were found and subsequently remedied by our Montague Gardens Franchisee.
As you are aware your Insurer is discussing the resolution of the rear bumper colour difference with the Franchisor and we will revert to you ASAP in that regard.
Yours sincerely
Richard Green
Auto Magic Holdings
We apologize for the 2 small defects that were found and subsequently remedied by our Montague Gardens Franchisee.
As you are aware your Insurer is discussing the resolution of the rear bumper colour difference with the Franchisor and we will revert to you ASAP in that regard.
Yours sincerely
Richard Green
Auto Magic Holdings
