AH
Abhishek H
1 reviews | Active since Feb 2015
04 May 2015, 14:12
Auto Magic Durban North -Pathetic Customer Service
I am profoundly ****ed off at the Durban North branch . The call was cut on me when i called through and spoke to Robbie . I was told he is the person in charge and for him to treat clients this was is extremely unprofessional. I cant believe the way your staff operates and I am thoroughly disgusted! There has been no communication and I have had to chase up every day to know whats going on . They have been making excuse after excuse.
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Automagic's replyOfficial
05 May 2015, 18:14Hello Abhi_19,
I apologize sincerely for the delays you have experienced at our Durban North Franchise, as well as the service you feel has been deficient.
I have looked into the matter and found that our Franchisee has done everything possible to expedite the administrative and repair process and I cannot therefore ask then to provide a courtesy vehicle at their own expense.
I will ensure your repair is expedited and that delivery will be made no later than Friday afternoon
Kind Regards
Richard Green
Auto Magic Holdings
I apologize sincerely for the delays you have experienced at our Durban North Franchise, as well as the service you feel has been deficient.
I have looked into the matter and found that our Franchisee has done everything possible to expedite the administrative and repair process and I cannot therefore ask then to provide a courtesy vehicle at their own expense.
I will ensure your repair is expedited and that delivery will be made no later than Friday afternoon
Kind Regards
Richard Green
Auto Magic Holdings
Automagic's reply05 May 2015, 18:14
Official
Hello Abhi_19,
I apologize sincerely for the delays you have experienced at our Durban North Franchise, as well as the service you feel has been deficient.
I have looked into the matter and found that our Franchisee has done everything possible to expedite the administrative and repair process and I cannot therefore ask then to provide a courtesy vehicle at their own expense.
I will ensure your repair is expedited and that delivery will be made no later than Friday afternoon
Kind Regards
Richard Green
Auto Magic Holdings
I apologize sincerely for the delays you have experienced at our Durban North Franchise, as well as the service you feel has been deficient.
I have looked into the matter and found that our Franchisee has done everything possible to expedite the administrative and repair process and I cannot therefore ask then to provide a courtesy vehicle at their own expense.
I will ensure your repair is expedited and that delivery will be made no later than Friday afternoon
Kind Regards
Richard Green
Auto Magic Holdings