Auto Magic Centurion - Stay Away!!!

Not sure where to start… the list is very long regarding everything you do not want from a panelbeater (or in this case let’s rather refer to this not so magical place as a chop shop or storage facility). I had an accident on 23 December 2022 and received my vehicle back on 7 June 2023… yes, nearly 6 months later! Every week a new excuse and weekly excuses eventually turned into monthly excuses that would make a 2 year old laugh. They were kind enough to give me a loan car (after a month) then had to service the said vehicle which, of course, I never saw again. They then wanted me to pay a R7500 excess because of a few minor scratches and dirty back seat… this coming from a panelbeater shop! This loan car was then given to a lady that burned the clutch (hahaha - serves them right!). So, here I am without a car (still!) and x2 excesses to be paid. Yet, still no confirmed date because more issues were discovered AFTER they had the car for about 4 months! More spare parts were ordered and yet again no guaranteed date of completion! The worst, however, wouldn’t be the six months they had the vehicle but turned out to be the 6 weeks I had the vehicle after “repairs”! Upon revealing the car on the 7th June I immediately noticed a dent in the bonnet, yes a f&@$ing dent on a car about to be handed back to the owner after 6 MONTHS of “repairs”! The front silver detail also looked second hand but I thought it was just the polish that needed to be washed off. The Auto Magic owner/manager drove the vehicle back into the workshop, then returned after 15 minutes and walked straight past me without even looking in my direction - very professional! (Not sure if the employees and/or owner(s) will pick up on the sarcasm…nevertheless!) Then this delightful lady (sarcasm again) by the name of Debbie apologised and asked if I could bring my car back in order for the “dent” guys to fix my car. I stay and work in Johannesburg, Auto Magic is in Centurion. This would have been my 4/5th trip to Centurion… I then requested the dent guys to please rather come to my work; as they are mobile it was then agreed, they’ll come to me in Jhb. Debbie ignored my messages confirming my address (which I sent to her as she requested) and went quiet for about a week… While driving home I noticed the writing of the panelbeater still showing on the windows. It was stained into the anti smash-and-grab film. After several messages between Debbie and I (silence broken), I agreed to take the vehicle back to Centurion where they would “buff” the stains from the windows and also fix the dent on the new bonnet. “A few hours”, she said. My partner took the car to Centurion willing to spent a few hours waiting and then return to Jhb. Unfortunately (no surprise!), they couldn’t fix the stained windows and had to reschedule because now they realised they needed to replace the smash-and-grab film. This meant yet another trip to Centurion. They never offered to collect the vehicle or sent a driver, it was always up to me to get the vehicle to them. This time though I was prepared knowing the one day booking will turn into a two day affair/problem. Indeed, a day later the dent was fixed and the film replaced… happy days! NOT! A few days later the air conditioner stopped working and the window on which they replaced the film started to rattle… yet again a trip to Centurion was offered by delightful Debbie! I then also noticed the roof rack tracks were not aligned! I immediately sent Debbie a WhatsApp message with pictures indicating same. Her response: “the tracks were not aligned when we received the vehicle”! ***!!! You received the vehicle after it was in an accident!!! Where’s the logic in that statement??? Before I could plan the next trip to Centurion I noticed the entire console going dead while driving. This happened again several times yesterday but only for a few seconds at a time. This morning my car wouldn’t start. Dead. Nothing. Nada. I phoned Debbie… no answer. I sent her a WhatsApp… no response, not even a blue tick. She eventually rep**** requesting me to not trouble her over the weekend on her private phone… we communicated on her private phone since day one! She said her workshop manager would contact me “shortly”… this was at 10:15 this morning! No further communication from Debbie either… What a circus!!!