AUTO MAGIC CENTURION HAS APPALINGLY DISGUSTING SERVICE

I was in a minor accident wherein my bumper and boot was damaged. On 9 Feb 2022 I gave my car to Auto Magic CENTURION and on this day I was told via SMS that my car would be finished by 7 March 2022. On 10 Feb 2022 I received an SMS informing me that my car was being stripped. On 15 Feb 2022 I was informed that they were waiting for parts to arrive. On 17 and 22 Feb I was informed that my car was in line for panel beating. On 24 Feb and 1 March I was informed that my car was in the panel beating department. On 2 March 2022 I was informed that the repairs on my car would now only be finished by 11 March 2022 and no longer 7 March 2022. On 4 March 2022 I was informed that my car is in the panel beating department. On 8 March 2022 I was told to expect even further delays due to loadshedding and that I now apparently need a new bumper since "the previous person who repaired my bumper did not do a good job" - my bumper has never been repaired since 've owned my car. So I don't understand where this nonsense is coming from maybe they broke my bumper and wanted us to pay for a new one. I was also informed that the date on which my car would be finished has changed once again and is now the 15th of March 2022. On 10 March I was informed that there would be delays because of loadshedding and that the ETA for my new bumper is 14 days. On 12 March I was informed that the bumper is on back order and I was informed that the date of completion would be extended yet again for the fourth time and that it would now be finished on the 31st of March 2022. On 16 March 2022 I was informed that my car is in line for panel beating but they are still waiting for the bumper. After all of the delays we realised these people were going to continue to extend the date on which the car will be finished and we've had had enough. We arranged that I would be taking my car back until they receive the bumper since these people had no idea when they were going to receive the bumper and it wouldn't have mattered if they did give us a date since we had lost all faith in their word. On 25 March I was informed that the bumper was still on backorder and that my car was reassembled and ready for me to collect. BUT in order to collect my car we had to pay the excess fee of R 2 700 and an extra fee of R 1 500 for reassembling my car. I picked up my car on 25 March. On 1 April 2022 an ETA was asked as to when the bumper would be there - NO ANSWER was given. On 11 May I was informed that they received the bumper. On 26 May I took my car back and I was informed that my car would be finished by 21 June 2022. On this same day my father called Auto Magic Centurion and he was informed that MORGAN would call him back - she never did. on 27 May my father once again called Auto Magic Centurion and he was informed that MORGAN would call him back - she never did. On 1 June 2022 I called Auto Magic Centurion and was informed that MORGAN would call me back - she never did. I then called them again and MORGAN was called. She was unpleasant to speak with she was rather rude and unhelpful.

I am appalled by the embarrassingly poor and unreliable service or rather lack of service we have received from Auto Magic Centurion. I have no idea how you as a company can feel proud of the service you provide. I am truly disgusted with everything I have experienced since the 9th of February 2022. I feel that my car should be a priority but you want to keep is for another month, which will probably be extended if past experience is any indicator.