MO
Michael O

1 reviews | Active since May 2009

16 Nov 2016, 16:23

Auto Magic Cape Town - Tokai Extremely poor customer service

<p>After repairs to my car were done by Auto Magic Cape Town Tokai branch, I noticed that my key was badly damaged. I was no longer able to lock my doors with the immobiliser. I informed the lady whom assisted me, Kirby, immediately and she suggested I simply lock the door with the key. I said this wasn't acceptable as they had done the damage and pointed out that "locking" my car like this did not activate the alarm. Kirby said she would get the key cover replaced by Hyundai. I'm still waiting +4 weeks for the my key to be repaired. I've phoned on numerous occasions and been told Hyundai is out of parts, which I struggle to believe. Kirby has said she would contact me back and I'm still waiting for this mythical call.</p>

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Replies (1)
Automagic
Automagic's reply08 May 2018, 08:33
Official

Dear Customer

We had numerous problems with Hello Peter replies. Our apologies. Was your complaint sorted and rectified.

Regards

Auto Magic