Auto Magic Brackenfell - Almost 2 weeks for a small scratch and dent

This review is in relation to AutoMagic, in Brackenfell in the Western Cape. I have 2 small claims that I am claiming through my insurance under the scratch and dent policy.

My car was scheduled and dropped the morning of 21/02/2022 which was done at 8am on opening of the Auto Magic. I received confirmation via sms that my car would be done by 25/02/2022 from Auto Magic.

- I only received one formal update from them on 22/02/2022 via sms that my car went for stripping. - No other formal communication has been received. - I phoned them on Thursday 24/02/2022 around the afternoon to confirm if my vehicle would be ready the next day as per the expectation set and then the lady informed me that it will not be done. I then proceeded to ask her to find out when my car would be ready and she was supposed to call me back, but there was no call or update. - I have again been forced to call them again this morning 28/02/2022 to find out regarding an update and they still have not informed me when the car will be ready. They advised its in for glazing but cannot provide an update on what date my car will be done. I requested that I be updated daily regarding the status of my vehicle. - 01/03/2022, no update at all from Auto Magic. I am forced to again call for the I don't know how many times now and still not update on my vehicle.

I understand my vehicle is not the only car there, but we are talking 3 scratches on side and small dent on the driver side. The expectation was set that vehicle would be complete in 5 days and there is absolutely no accountability or updates to clients regarding progress.

I have had other vehicles that needed to go in for repairs much more serious than this at other companies and they seemed to be much more efficient than Auto Magic. I booked my vehicle specifically while I was on leave as it was only going to take 5 days. Now I am without my vehicle and need to return to work.

I would appreciate that this be escalated with the highest priority. It does not make any sense that my vehicle is taking so long, its as if my vehicle is worked on every second or third day at present. I will be raising this with my insurance as well to ensure they review their service providers for their clients.