Auto Magic Belville terrible and poor service

This letter has surfaced out of sheer disgust pathetic *********** poor service at Auto Magic BELVILLE in Cape town. My car was in for repairs on the 28th of Jan 2019, I had received few SMS indicating real time process. There after was called in to collect my car on the 19th of Feb I wasn't happy with the paint work and met Jaco Roodt ********** 622. After a discussion with Jaco I then went back to pay axcess fee R5750.00 and return to collect cart following day 23rd Saturday. Car was pulled out to drive way then taken home but immediately when I got home had to reverse to park.Thus when I found out PDC (parking distance control) was not working and BMW x3 logo was not app****/fitted to boot. The very same time I then drove back to panel shop it was less than 30mins time of collecting. Car was returned back 23rd and was promised that they will attend to it and fix asap. Since 23rd until today 11th March my car is still at panel shop only the logo has been replaced but PDC problem hasn't attended to. I physically went to panel shop several times to check if there is progress, but only to find my car is parked at the back of workshop outside. Had called my insurance broker several times on this number ********** 858 I can only remember one lady Akhona but could not get proper help. I called Auto Magic Belville so many times but no help only empty promises of calling back.

No one is calling me back for a feedback but just bunch of lies promising to call back. I wish that you draw some inspiration from the name of your panel shop Auto Maggic, and deliver what actual the name promises.

I am expecting a reply from your side for the poor service which was rendered to me. Hoping for a reasonable and quick reply.

Regards Barnabas Gumbo