TM
Thian M

1 reviews | Active since Apr 2013

13 Apr 2016, 08:45

Atrocious service at Auto Magic Menlyn

The service at Auto Magic Menlyn is atrocious.<br> <br> My appointment was for today, the 13th of April.<br> <br> Several arrangements were made by all of myself, my partner, his family and one of my work colleagues to ensure I have transport for the day and beyond.<br> <br> When I arrived there this morning I was simply informed that I had moved the appointment. No attempt from my side to convince them otherwise was accepted. Let me be clear: at no time whatsoever did I or my partner request that the appointment be moved.<br> <br> The staff at Auto Magic Menlyn are rude and unprofessional.<br> <br> I am severely unhappy.

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Replies (1)
Automagic
Automagic's reply16 Apr 2016, 09:08
Official
Hello Thian,

I am sorry that your experience at our Menlyn Franchise was poor and I am even more sorry that our CSI ladies were unable to convince you to allow us to allocate your vehicle to one of our other Franchisees in Pretoria.
Perhaps we will have the opportunity in the future to correct that.

Kind Regards
Richard Green
Auto Magic Holdings