DR
Diane R
1 reviews | Active since Jan 2021
10 Nov 2022, 10:52
AutoX - Willard’s inverter batteries
Supp**** me with two batteries for my inverter - less than a year on and the batteries are totally unusable. My installer has tried to contact them for replacement and they are not responding. Three other clients have the same issue. They are very quick to sell you the batteries but won’t respond when there is a problem. This is a division on Willard’s and it is shameful.
Helpful (0)
Replies (9)0
Replies (9)
Auto-x's replyOfficial
22 Nov 2022, 08:53Hi Diane. We're sorry to hear about your experience. To avoid your personal details being shared on a public domain, please email us at ***. Thanks :)
Auto-x's reply22 Nov 2022, 08:53
Official
Hi Diane. We're sorry to hear about your experience. To avoid your personal details being shared on a public domain, please email us at ***. Thanks :)
Auto-x's replyOfficial
22 Nov 2022, 10:38Hi Diane. In some instances, personal details are blanked out by HelloPeter so any numbers or email addresses don't appear. Please provide details of your instllation - your name, surname, date of installation and who you dealt with. Thanks!
Auto-x's reply22 Nov 2022, 10:38
Official
Hi Diane. In some instances, personal details are blanked out by HelloPeter so any numbers or email addresses don't appear. Please provide details of your instllation - your name, surname, date of installation and who you dealt with. Thanks!
Auto-x's replyOfficial
08 Dec 2022, 17:21Hi Diane. We're on it and have followed up with the team :)
Auto-x's reply08 Dec 2022, 17:21
Official
Hi Diane. We're on it and have followed up with the team :)
Auto-x's replyOfficial
05 Jan 2023, 12:34Hi Diane. We do believe our team was working on this. We'll follow up with them so they can respond soonest. Thanks
Auto-x's reply05 Jan 2023, 12:34
Official
Hi Diane. We do believe our team was working on this. We'll follow up with them so they can respond soonest. Thanks
Auto-x's replyOfficial
20 Jan 2023, 14:45Hi Diane. The team have been speaking to the installers to try obtain your contact details. Can we ask that you call us directly - you can find our contact number online by simply searching for Rentech Renewable Technologies and locating our contact number on our website. Please can you ask to speak to Mario directly as he has been dealing with your query. Once again, we apologise for your frustrations.
Auto-x's reply20 Jan 2023, 14:45
Official
Hi Diane. The team have been speaking to the installers to try obtain your contact details. Can we ask that you call us directly - you can find our contact number online by simply searching for Rentech Renewable Technologies and locating our contact number on our website. Please can you ask to speak to Mario directly as he has been dealing with your query. Once again, we apologise for your frustrations.
Auto-x's replyOfficial
20 Jan 2023, 14:49Hi Diane. Please let us know if you can see this image?
Auto-x's reply20 Jan 2023, 14:49
Official
Hi Diane. Please let us know if you can see this image?
Auto-x's replyOfficial
23 Jan 2023, 08:22Thanks for letting us know, Diane. We think it would be best to then call us directly - you can find our contact number online by simply searching for Rentech Renewable Technologies and locating our contact number on our website. Please can you ask to speak to Mario directly as he has been dealing with your query. Thank you again and we hope this is resolved to your satisfaction.
Auto-x's reply23 Jan 2023, 08:22
Official
Thanks for letting us know, Diane. We think it would be best to then call us directly - you can find our contact number online by simply searching for Rentech Renewable Technologies and locating our contact number on our website. Please can you ask to speak to Mario directly as he has been dealing with your query. Thank you again and we hope this is resolved to your satisfaction.
DR
Diane R's updateReviewer Update
16 Feb 2023, 15:04It’s is absolutely not in anyway resolved. All my details were given they should be contacting me directly. Appalling!
DR
Diane R's update16 Feb 2023, 15:04
Reviewer Update
It’s is absolutely not in anyway resolved. All my details were given they should be contacting me directly. Appalling!
Auto-x's replyOfficial
16 Feb 2023, 15:29Hi Diane. As we aren't able to obtain your details on this platform, please contact us on zero one one seven seven six four three zero zero (Apologies, but if it's in a number format, HelloPeter will block it). When calling, please ask to speak to Mario Snook from the Rentech team. Thanks
Auto-x's reply16 Feb 2023, 15:29
Official
Hi Diane. As we aren't able to obtain your details on this platform, please contact us on zero one one seven seven six four three zero zero (Apologies, but if it's in a number format, HelloPeter will block it). When calling, please ask to speak to Mario Snook from the Rentech team. Thanks