Terrible Service

I bought my car from Autoworld Wonderboom on the 20th of September after finding it on AutoTrader. From Wendy (I stand corrected on the name). From the start, the experience has been TERRIBLE.

I was told my spare key would be taken out of the safe by Monday, and that my licence disk and number plate would be ready within 7–14 business days. It’s now been weeks, and was still waiting (16 Oct). I’ve tried calling countless times — no one ever answers. I’ve sent multiple messages and only get replies after double-texting, always with the same response: “We will let you know.” But nothing ever happens. I have called close to 30 times before a call was answered

My temporary licence has already expired, and my insurance company urgently needs my licence disk to keep my policy active. This whole situation has been stressful, time-consuming, and completely unprofessional.

I also read in other reviews that they don’t answer calls if they recognize your number — and sadly, I can confirm this is true. It’s shocking that a dealership operates this way.

I eventually contacted AutoTrader to inform them of the situation, since Autoworld advertises on their website. Only after that did my calls finally get answered, and I received the licence disk and number plate that I paid for weeks ago after they said it could only take up to 14 days.

After I reported the issue, Richard from Autoworld contacted me and was very helpful in resolving everything. I appreciate his assistance — but it’s unfortunate that it took a complaint for things to finally get sorted out.

Judging by the number of similar complaints online, this seems to be an ongoing issue. I strongly advise anyone thinking of buying from Autoworld Wonderboom to be very cautious.