NM
Nhlakanipho M

1 reviews | Active since Mar 2021

11 Mar 2023, 08:59

Worst worst worst

I bought a Suzuki Swift 1.2 ga 2021 model from Auto Pedigree Randburg, which is under Motus last year November. The sale was very smooth, and I got financed very fast, however when I took possession of the car there were things missing. The vehicle didn’t have the jack and spanner, no service history book and no owners manual, and the front wheels were almost worn out and came in different sizes. I gave the dealership enough time to buy or replace the jack and spanner plus the owners manual. I received the jack and spanner in December, but I’ve been asking them for the owners manual and they’re always telling me that they’re arranging since December. I’ve spoken to the branch manager Mashudu Singo a number of times but to this day I haven’t been assisted.

2. The vehicle was always shaking when I drove at 100 km/h, and I was told by their service branch in Krugersdorp that it’s because the wheels are not the same size, so they’re not balanced. Now I have to buy new wheels just after buying the car (not even 6 months). I think Clifton ( sales) took advantage of the fact that this was my first car, and they gave me that car without changing the tires on purpose. I will never recommend them to anyone ever, and I had a great relationship with Motus before this.

0
Replies (3)
Auto Pedigree
Auto Pedigree's reply13 Mar 2023, 10:37
Official
We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Randburg branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service***
NM
Nhlakanipho M's update15 Mar 2023, 11:05
Reviewer Update
To show that you guys don’t really take these complaints seriously, no one has emailed or called me in the last 48 hours.

Pathetic service
Auto Pedigree
Auto Pedigree's reply16 Mar 2023, 15:46
Official
We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Randburg branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service***