Worst Level of service from a sales person

I am writing this email with extreme frustration, disappointment, and deep regret for ever engaging with Auto Pedigree. What I experienced during this transaction is, without exaggeration, the worst service and most unprofessional conduct I have encountered in the motor industry. I was in the process of purchasing a 2021 Toyota Hilux from Ms/Mrs Khunjulwa Mabuza at your Middelburg branch. During negotiations, I was explicitly informed that she would negotiate the vehicle price on my behalf. Once approval was granted, I was shocked to discover that VAPS had been added to the contract, effectively eliminating the very discount that had supposedly been negotiated. When I queried this, I was informed by Ms/Mrs Mabuza that the VAPS had been added to secure her commission and that she would not remove them. This is not only ********* but raises serious concerns about your sales practices. As a customer, I am entitled to choose whether or not I want VAPS — they cannot be imposed to inflate staff commissions. As a result, I cancelled the transaction. Thereafter, Head Office contacted me to understand the reason for the cancellation. I appreciated this outreach and explained the situation in full. I clearly stated that I would be willing to proceed with the purchase if the VAPS were removed. What followed next was entirely unacceptable. Ms/Mrs Khunjulwa Mabuza subsequently called me and verbally abused me, swore at me, insulted me personally, and went as far as stating that my business would fail, that I would collapse financially, and that she wished nothing but failure upon me. This behaviour is shocking, disgraceful, and completely incompatible with any professional or ethical standard. For clarity and investigation purposes: • Ms/Mrs Khunjulwa Mabuza called me at 17:08 on 15 January 2026 from *** • A Head Office representative contacted me earlier that day at 16:52 from *** My finance approvals were as follows: • MFC *** • WesBank *** I am struggling to understand how: 1. VAPS can be added after approval without my consent 2. Staff can openly admit that VAPS are added purely to earn commission 3. An employee feels entitled to abuse, insult, and intimidate a client I request urgent intervention from Auto Pedigree management. I genuinely like the vehicle, but this experience has been unbearable and has left me questioning the integrity of your organisation. I deliberately waited until I was calm before lodging this complaint. Had I written this last week, the language would have been far stronger. The restraint shown in this email is out of respect for Auto Pedigree as a brand — respect that, unfortunately, was not extended to me. This matter requires a full investigation and immediate corrective action. I expect a senior representative to contact me directly to resolve this. I will await your call. Mr Sibanyane Contact: ***