EB
Elsje B

1 reviews | Active since Oct 2017

02 Nov 2017, 12:04

Worst Experience for buying my first car

I was told by the sales agent that the 2009 Ford Fiesta had a full service history and that my vehicle was in a great condition. I then proceeded to buy the vehicle as it has been looked after due to the fact that it had a full service history. I signed the document and paid my deposit. I had to wait 3 weeks to receive my vehicle due to the fact that it was their year end. When i finally received the vehicle with the service book I noticed the last service done was in 2013. FOUR YEARS AGO. I then called the agent asking him about it. He said he will request it and get back to me. After 3 months of nothing and my car that was literally falling apart I called the branch manager. He finally came to me a week later with the response he can't find it, it does not have a service history. He then arranged for my car to go the recon centre so that they can repair what they should've done in the initial recon that took them 3 weeks. I got my car back in the time promised (one good thing). But despite that, certain things have not been repaired. I have sent an email to the manager as well as called the branch and left messages for him about the things that still are not working. 2 weeks later not a single beep. I asked the way forward as my consumer rights have been violated, the response that I got came down to NOTHING.

3 of my CPA rights have been violated and now I am sitting with a car that not even they can repair.

This is just half of what happened but this is what upset me the most about the experience of buying my first car.

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Replies (2)
Auto Pedigree
Auto Pedigree's reply02 Nov 2017, 14:26
Official

We will be forwarding your complaint to Mr. Nash Mothiram. He is the Regional Manager for the region under which the Krugersdorp branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

Auto Pedigree
Auto Pedigree's reply26 Apr 2018, 14:40
Official

Auto Pedigree attempted to resolve your complaint but your are not satisfied with the way that the complaint was handled by the Branch. As we could not reach a mutual understanding in resolving the complaint you have now been provided with the contact detail for the Motor Industry Ombudsman of South Africa so that you may log a complaint with them.

We do apologise for any inconvenience caused.

Regards,

Auto Pedigree Customer Service