1 reviews | Active since Apr 2014
Worst experience ever
<p>Took my car after picking up a few things to get sorted out from Auto Pedigree Parow, booked my car in, then returned my can with the air con caps missing. </p> <p> </p> <p>Sales Assistant Jerome: claims he normally checks if everything is fixed that the car was booked in for. </p> <p> </p> <p>Seems like common sense to me. </p> <p> </p> <p>They didn't have time to put back my air con caps back, but they had time to put an "Auto Pedigree" sticker on my winscreen. </p> <p> </p> <p>This sales person: Jerome is ridiculous, when you call for an update, then he wants to tell you your stuff is sitting on his desk for a week, why don't you come and fetch it. </p> <p> </p> <p>If you had called me and told me my stuff is ready, then I would have know I can come and collect it. </p> <p> </p> <p>This service is utterly ridiculous. I would not advise anyone to buy a car from Auto Pedigree Parow. The recon centre is always fully booked, so you have to wait months for a booking!</p> <p> </p> <p>Why is there so much issues with your cars???? that the recon center is always backed up... </p> <p> </p> <p> </p>
Thank you for bringing this service to our attention. We apologise for the poor service and that the salesperson did not follow up with you on a regular basis. We will deal with that matter internally.
When you were contacted by Auto Pedigree Customer Service you mentioned that all of the issues above was attended too and sorted out. You did mention that you have a problem with your key where the key is loose in the remote casing and that the key is not flicking out when you press the release button on the key. The key itself is still working in opening and closing the doors and turning the ignition switch and the Recon Centre can’t assist you with this.
We will be forwarding your complaint about the spare key to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parow branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
Thank you for bringing this service to our attention. We apologise for the poor service and that the salesperson did not follow up with you on a regular basis. We will deal with that matter internally.
When you were contacted by Auto Pedigree Customer Service you mentioned that all of the issues above was attended too and sorted out. You did mention that you have a problem with your key where the key is loose in the remote casing and that the key is not flicking out when you press the release button on the key. The key itself is still working in opening and closing the doors and turning the ignition switch and the Recon Centre can’t assist you with this.
We will be forwarding your complaint about the spare key to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parow branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
We are glad to confirm that you key issue has also been resolved.
We apologise again for any inconvenience caused.
Regards,
Auto Pedigree Customer Service
We are glad to confirm that you key issue has also been resolved.
We apologise again for any inconvenience caused.
Regards,
Auto Pedigree Customer Service