PS
Petra S

1 reviews | Active since Sept 2015

02 Apr 2018, 15:44

Where do I start?

From the beginning I was disappointed in the service ...until now it was just a battle to get everything done ...waited two months to get my lisening ,number plates,ect...still waiting on the service book(sevice is booked for Wednesday) and the minor stuff that needs to be fixed??car just pass the roadworthy test...I have put something on the website nobody get back to me ,now I am also blocked by the salesman ....the cherry on the cake is that the clutch went on Friday..so now I am stucked for the long weekend..new car??no car??contact the call centre I have to contact the branch ...contact the branch,branch system is offline....Hopefully the car will be in time for its service???

0
Replies (3)
Auto Pedigree
Auto Pedigree's reply03 Apr 2018, 08:32
Official

We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parow branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

Best regards,

PS
Petra S's update03 Apr 2018, 17:12
Reviewer Update
???
Auto Pedigree
Auto Pedigree's reply01 Jun 2018, 10:55
Official

Your complaint has now been resolved as confirmed with you telephonically. Auto Pedigree has provided you with a service book and has contributed towards the repairs of the clutch.

We apologise again for any inconvenience caused and assure you of Auto Pedigree’s dedication towards customer service satisfaction.

Regards,

Auto Pedigree Customer Service.

Best regards,