were to from here

<p>I took delivery of my Ford Figo from the Brackenfell branch on 16 July 2016. Within the first week I reported the following problems.</p> <p>Some rust in the door, damp on 3 of the lights, clutch shuddering, key not turning smoothly in ignition and the interior fan not working properly and boot not closing like it should.</p> <p>The 10 and 11th the car was taken in to their Brackenfell's recon centre to attend to the problem.</p> <p>Clutch was replaced, fan they found to be working, damp dried as best they could, rust removed and ignition according to them working properly and boot now closing.</p> <p>Got the car back, clutch still shuddering, fan still not working. I then started to make notes of when the fan came on, for how long it was not working etc. and forwarded this to Ferdi Gray @ Brackenfell. I then told him I want to make use of the 30 day return guarantee.</p> <p>They decided to take the car in on the 18th of August to get everything sorted out. They gave me another Figo to use since I am a driving instructor I cannot do my job without a car. I was informed by Ferdi that there was a small fault on the cooling system and it was replaced. According to him the car was test driven to determine the condition of the clutch and it was found to be correct. From day 1 I told him that driving around the block is not good enough to test clutch they need to do parking for at least 30 minutes. This is were it was really bad.</p> <p>On the 9th of September I got my car back. Clutch still giving problems and from time to time almost uncontrollable. I reported this to Ferdi and he then asked me to book the car in by Barlow world Ford in Tygervalley since according to the people working on the car there was nothing wrong with it.</p> <p>I went there this week to do so. Car was test driven and within the first 5 minutes it was determine that the clutch is shuddering. The mechanic could not even get the key to turn in the ignition. Had to do it several times before the car started. In the meantime I started having problems with the alarm. Going off randomly, stopping self randomly but last Friday morning 5am it went off and I really had to struggle to get it to stop. Very frustrating since my car is sleeping outside and it is important for the alarm to work. I assume somewhere after fixing the boot something went wrong. Barlow world then needed information from me with regards to what the problems were on the car, what was done to fix and and by whom. I was also informed that there might be some cost involved in fixing it which I feel is very unfair since these were problems from the word go.</p> <p>I email Ferdi to get the information, no response. I then email the sales lady and she informed me that he was in a meeting the whole day and would be back today. He still did not respond to my email. I got a call from another sales person at that branch wrt a personal matter and he then told me to bring the car back so the problems can be attended to. This is no longer an option for me. I keep on banging my head against a hall and not getting anywhere. I am hereby requesting that my request to give back this car making use of the 30 day return guarantee. Cannot afford to have a car that does not working properly for the kind of work I am doing,</p> <p> </p>