Very hostile treatment by Sharleen at Auto Pedigree Polokwane South 2 Campbell street Ivy Park

I recently did a trade-in and got myself a Toyota Starlet. I did this through with Auto Pedigree in Cape Town online and the process was easy and every was great from beginning to the end being assisted by a great gentleman named Siyanda. I will recommend that guy anywhere, any day to my friends and family.

Now the sad part comes when I had to take my car for service shortly after and because I couldn't go myself due to work I requested a friend to take it for me. My car was still under 45 000km so it still had a service plan with Toyota. So we had a bit of misunderstanding where she took it to Autopedigree South in Polokwane at 2 Campbell Street Ivy Park, that is where my car was dropped off by the Cape Town team and I had to collect it there. So since we collected my car there she thought that is where she was taking it for service.

Upon her arrival at Autopedigree South Polokwane 2 Campbell Street Ivy Park there was no one to direct her as to where she should park the car, as she was trying to look for a suitable space to park she was met by a very hostile reaction from one of the employees namely Sharleen. She appeared behind one of the parked cars and shouted "Stop the car", my friend immediately comp**** and stopped the car, waited inside until Sharleen was done with all that she was doing. Once she was done with all that she was doing she shouted at them and told them to get out of the car.

When they got to the office she asked them the mileage on the car they responded that they were unsure and she rudely remarked "You don't know the kilometers on your own car?!" She also told them in an unprofessional manner that she could not find the booking and she was fully booked for the day.

My friend then explained that she had brought in the car for service on my behalf and I was the one who had made the booking. She then contacted me with a very heavy heart and that's when I clarified the miscommunication I made that the booking was actually made at Toyota and not Auto Pedigree. While this was just a misunderstanding and miscommunication from our side it does not excuse the rudeness, hostility, and lack of professionalism displayed by Sharleen. To say she was relieved when she realized that she did not have to proceed with Auto Pedigrees service is an understatement.

Given the treatment we received we will not be recommending Auto Pedigrees service to anyone. We expect stuff at a reputable company to treat customers with courtesy and professionalism at all times no matter the circumstances.