oC
onele C

1 reviews | Active since Jun 2013

27 Oct 2020, 07:32

Very disappointed

What a poor service by Lunga Ruselo. My mother had to run around trying to get the car registration and license sorted. Let alone that the tyres of the car were not road worthy and yet again Lunga made her wait the whole day yesterday in Mtata sending her from one shop to the other and she spent the whole day just waiting for the tyres and she finished 6pm and she must still drive back to Mount Frere. Lunga did not even apologise for that service. My mother is still waiting for her spare key for 2months now and he promised to deliver that a week after she got the car. I am really disappointed by this service and for my mother who is 60 years old to be experiencing that it's such a shame. To think that he was talking so nice and sweet when he wanted the sale and we trusted him not knowing that it will end in tears because my mother was crying with anger yesterday. I'm really disappointed by his service.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply28 Oct 2020, 13:44
Official
We apologise for the inconvenience suffered by your mother and assure you we will strive to provide her with the customer service she deserves.
 
We will be forwarding your complaint to Mr. Johan Kitching. He is the Regional Manager for the region under which the Parklands branch falls and we will request him to get involved. 
 
 Regards, 
 
 Auto Pedigree Customer Service