Unsatisfactory service and hazardous vehicle purchase

I purchased a Ford figo 1,4 ambiente from Auto pedigree Vanderbijlpark it’s been a month today as I got it on the 21 of September I realized the vehicle had a tendency to jerk when in gear 2 and occasionally does the same thing in gear 1 and 3 as well. I told the sales person about the problem He booked the vehicle in for assessment at Ford Vanderbijlpark And it was at Ford for 3days before I got it back ( you can only imagine the inconvenience that caused) and a courtesy car was not offered in this regard. I got the vehicle back and to my surprise the vehicle still had the same problem, whereas ford said everything was fixed (the spark plugs to be exact) I told the sales person again and he booked in the car for assessment for the second time now. I got the vehicle back and I was told Ford sees no problem with the vehicle but they say they did tighten the spark plugs again on their second assessment , which clearly means the right job was never done the first time around. I got the vehicle the same day on the second assessment, however a day after while driving the car, the jerking commenced. Now the sales person told Ford about this problem and the frequency of how it happens, but they still gave back a report saying there’s nothing wrong with the vehicle. Now for a week these jerking movements have been major, and I mean major to a point were the vehicle vibrates and it’s so intense, it’s like I’m driving through a tremor and the vehicle can barely move forward as it should. I am completely unsafe in the car as Auto pedigree assured that it’s road worthy, and Ford clearly told me there’s no problem with the vehicle with the report back, which isn’t the case because the problem still persists even today. Auto pedigree has sold me a unroadworthy car this problem seems to be permanent on this vehicle.I’m the one driving this vehicle and I have made a financial obligation which is a long term commitment that the dealership disregards. This all happened within a month as I complained to the Regional Manager via email on the 21 of October and I was told to book the car myself at a dealership of my choice since Ford Vanderbijlpark did not solve the problem . The car was booked in again at Ford Vereeniging and fortunately the car came back with no spark plug problem . Now I just realized the alarm of this car goes off after locking it , it could go a hour after locking or even hours and continuously with 30 minute intervals . The car goes off when it’s parked outside when it’s on the garage everywhere and anywhere. Again I had to tell the agent what’s going on and I was told my car will be booked in a the head office and will take a day or 2 , I was told this last week of which I was expecting to get a call to bring in my car between the 8th and the 13th as I was going back to work on Monday the 15th, however no 1 called me instead I received a Whatsapp on the 8th of Jan 2018 from the agent telling me the car is booked in on the 17th and I Need to be at work of course, and so I said I will be working, will they give me a courtesy car, and the agent told me ,they don’t issue out courtesy cars they would rather drive me around, at this point I am mad because of my previous experience with being driven around by the agent. However I complained and took my car in yesterday the 16th now today the 17th I ask to find out when I will get my car back as I was told it will take a day or 2. The agent texted me back and said it will take a maximum of 2 weeks to assess everything, at this point I livid, I tell the agent how can you take 2 weeks to asses an alarm issue 2 weeks really ? My concern again was that they are going to tell me they won’t give me a courtesy car, so for 2 weeks I must be without a car the I am paying for a full installment monthly for a car I’m not even going to drive this month. At this point I have just had with the service I have received from Auto pedigree along with their head office , it’s unfortunate that I have made a financial obligation, otherwise I would’ve taken that car back . I need help with this issue , I feel I am being taken advantage of and I cannot understand the reason why, if they were offering me a courtesy car I would be a little understanding , just by the way the agent that told me they would rather drive me around did not even contact me to check if I need to go to work or anywhere for that matter today he just kept quiet, so I am obviously going to have the same issue in there coming 2 weeks . I am no fortunate teller but this car is going to give me problems until I sell it, the Bluetooth isn’t working, the alarm keeps going off and the spark plugs that we’re fortunately fixed, what is next ???I feel that I bought a car that is not Road worthy I am in a deepest of trouble because now I need to pay for this sorry excuse of a car they sold me. Auto pedigree Vanderbijlpark is just a terrible branch the agents there are full of empty promises and the service is the worst I have ever experienced.

It’s very important for a financial institution to treat customers fairly and Ford is a reputable brand to ensure their vehicles are up to standard. Which they haven’t