1 reviews | Active since Sept 2017
Unresolved Query
I bought a car from Auto pe digree, Florida Glen last August, and I was a first time buyer, I did ask if the car is in good condition and they say I must trust them they only sell cars that are in good condition, I find out that the battery is not in good condition after 2months from the date I bought it, I immediately tell the sales consultant who assisted me, since last year there is no solution that he is giving me until todate when i call and my call and the emails are ignored. I took the car for service last month and i was told to replace the battery and again I call the sales consultant and tell him about the same thing I have been telling him from last year. How can they sell a car wich is not in good condition to a first time buyer and expect a buyer to pay the instalment and to fix the damages that comes with the car at the same time. If the sales consult wrote down that I have to buy battery in two months as a first time buyer i was not going to take it. The other thing they are debiting money for scratches and dent, but when I call to claim they ignored me, I again tell the sales consultant to cancel money for scratches and dent since there is no help and I was told to tell the bank to cancel it, when I call the bank I was told that Autopedigree must cancel it because they are the one arranged it with me. So I dont know who to contact regarding all above.
We will be forwarding your complaint to Mr. Nash Mothiram. He is the Regional Manager for the region under which the Florida Glen branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
Best regards,
We will be forwarding your complaint to Mr. Nash Mothiram. He is the Regional Manager for the region under which the Florida Glen branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
Best regards,
Your complaint has been resolved. The branch manager did inform you that only you are allowed to cancel the policy in question or that you need to provide a letter authorising Auto Pedigree to cancel said policy on your behalf. The branch manager will assist you in getting this policy cancelled as soon as you provide her with the letter.
As for the battery, you have also been informed that a battery is a wear and tear item and there is no guarantee on a battery. At the time of purchase the battery was in good and working order and Auto Pedigree can’t be held responsible for a wear and tear item that has stopped working in due course.
We trust that you will find the above in order and apologise for any inconvenience caused.
Regards,
Auto Pedigree Customer Service.
Best regards,
Your complaint has been resolved. The branch manager did inform you that only you are allowed to cancel the policy in question or that you need to provide a letter authorising Auto Pedigree to cancel said policy on your behalf. The branch manager will assist you in getting this policy cancelled as soon as you provide her with the letter.
As for the battery, you have also been informed that a battery is a wear and tear item and there is no guarantee on a battery. At the time of purchase the battery was in good and working order and Auto Pedigree can’t be held responsible for a wear and tear item that has stopped working in due course.
We trust that you will find the above in order and apologise for any inconvenience caused.
Regards,
Auto Pedigree Customer Service.
Best regards,
