Unresolved Issue with Vehicle Papers – Frustrating Experience with Auto Pedree

I purchased a vehicle from Auto Pedree Acornhoek Branch on November 19, 2025. However, as of 23rd December 2025, I have still not received the necessary vehicle papers, which has caused a significant inconvenience. I’m planning a family vacation across the border, but I am stuck because I cannot cross without the required documentation.

I have made multiple attempts to contact Auto Pedree, but either no one picks up the phone, or when they do, they simply promise to get back to me – which they never do. They mentioned that they are waiting for an external service provider to deliver the documents to MFC, but when I checked with MFC, they have no record of any vehicle papers.

When I purchased the car, I was promised exceptional service and that all paperwork would be handled smoothly. Yet, now that I’m in urgent need of these papers, I am left with nothing but frustration. I am entitled to these documents, and the lack of response from Auto Pedree is unacceptable.

I am extremely disappointed by this experience and the lack of professionalism. I hope this issue can be resolved quickly so I can enjoy my vacation without further delay.