jvh
jaun-paul van heerden

1 reviews | Active since Mar 2015

09 Mar 2015, 20:19

unprofessional service

I was interested in a polo 1.2 TDI and traded the mazda in for it.I waited almost 2 months for it and was promised a paint touch up and car kit and new mats which never happened.I spent over R600 phoning them everyday to find out what is happening.Iwe had to change the contract 2 as time elapsed and the debit order went off on my mazda.further more i waited over 3 months for my personilised number plates to be carried over to the new vehicle which i had to sort out myself at the traffic department.Auto pedigree did not phone me once during this time and ignored my emails.they also **** about the trade in value on my vehicle which grant eventually made Shafaat(salesman) pay for.I recieved a notice to pay for my license on the mazda in January 2015 and spoke to Auto pedigree brackenfell which they told me not to worry about as it is a problem on the traffic departments side.Last week i was contacted by the new Manager saying after 1,5 years the mazda is still NOT off my name.I have never recieved worse service than what i had at Auto pedigree and would not reccomend anyone going to them for a vehicle.Grant has since then being promoted to the head office.It is still a NIGHTMARE.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply10 Mar 2015, 11:23
Official
Hello jpvanh,

We acknowledge receipt of your complaint and have forwarded it to the Chief Operations Officer, Mr. Hans Strydom to assist in the matter.

Regards,

Auto Pedigree Customer Service
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