JT
Jacob T

1 reviews | Active since Apr 2025

27 May 2025, 21:55

Unfair and poor customer service by Autopedigree

Hi. The last time I wrote to you I was complaining about the bad customer service experience I have endured in the hands of Autopedigree.

Thanks for your followup on the matter and two weeks ago Mr Patrick Pheto called me and wanted me to take my vehicle for a service. Therefore I could not agree reason being when I ask him about the 3 months monthly payment already i have paid for Liqiud Capitql's service plan he wamts to ignore that question. Autopedigree must refind me that money before they fix their error of selling me the vehicle that was not serviced before it was handed to me.

The very same Mr Pheto is the one who recommended and referred me to Liquid Capital previously after I have noticed that the vehicle was supposed to be serviced prior it was handed to me.

For the fact that he did not,as the manager, ensured with his subordinate then Mr Mashudu Singo that every rule was being comp**** with he cannot now put a blame on his subordinate but must as well take the blame of the situation.

He has since vanished and did not resolve the matter. Until Autopedigree agree to refund me first and later take the vehicle for a service I will keep on following the matter with every available resort.

Until Autopedigree realize that what they did to me was ******** the matter will not get to rest.

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply28 May 2025, 11:09
Official
Good Day.

We will request the Regional Manager, Mr. Patrick Pheto to make contact with your regarding your complaint and assist where possible.

Regards,
Auto Pedigree Customer Service.