eM
emmanuel M

1 reviews | Active since Apr 2012

03 Feb 2021, 17:28

They made me buy a car that is not there

i saw a car at Midrand branch, it was a 2019 BMW with 33k mileage, i contacted the dealer to ask if the car is available and they confirmed the car is available( i have WhatsApp conversation) i went to view it, it was there and we did the application which was approved by MFC and Wesbank, so today they were quiet until i asked them if everything was fine, so the guy who was assisting me told me that the i had app**** for was already bought, they cant find a similar car,the one they found is R200k more than the one i app**** for. which means they **** to me into applying knowing exactly that the car is sold. this thing has affected my credit score negatively and also wasted my time and resources. how will we build confidence with Auto pedigree when their employees are lying to us ? i am so hurt and i want to take this forward, i spent my petrol, my time and resources going to Midrand to view the car and ultimately app**** for nothing.

which is against the law, i wanna take it forward, this thing affected my credit ratings

so they showed me another similar car which is way expensive than the one i app**** for, its R200k more

Naomi 17:16 I sincerely apologize for the inconvenience.

May I kindly get your full name, number and email address? Visitor 17:17 Emmanuel Eddy Mpenyani, email is *** and contact number is *** Naomi 17:17 Thank you. I will forward this chat onto the relevant person and they will be in contact with you. Visitor 17:18 thanks

Naomi 17:18 Only a pleasure. Before you go, is there anything else I can assist you with today? Visitor 17:18 nothing else, thanks Read

0
Replies (1)
Auto Pedigree
Auto Pedigree's reply04 Feb 2021, 11:13
Official
We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve.
 
We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Midrand branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service