Thee worst service

Good day Mr/Mrs Hannes and Mashaken

I trust you are well

My name is Zuko Mamane. I purchased a Ford fiesta at the auto pedigree branch in Westgate. Carlos is the branch manager and his service has been thee worst ever.

Vehicle purchase date was the 16th of November; the purchase took over 6hrs because of the branch lacking motivation and due to their ********* behavior.

I started experiencing brake problems with the vehicle in less than 2 weeks of purchase. Spoke to Carlos who then advised me to take the car to my nearest Ford (Ford roodeport). Carlos did not assist me in any way nor show any interest with regards to SA warranty claims nor the Ford repair centre. I ended up paying Ford for the service which3 week's later Carlos repayed me the amount I paid at Ford.

I struggled to get my vehicle documents and other parts that were missing from the vehicle from Carlos. Since the day of purchase; I only received the vehicle documents only a week ago that I had to go and collect myself with the spare key's. No one ever bothered to contact nor drop off the vehicle documents and the spare keys.

Yesterday Carlos gave me the missing pins for my vehicle doors. Carlos initially gave me a very lame excuse that he "gave me doors pins to some other client"

Further my car has been given me brake problems again and thid time around I ended up battling with SA warranties again; SA warranties paid only for brake pads and not for cleaning and skimming.

I collected my vehicle from Ford yesterday and went to Carlos to complain once again. Carlos advised that my vehicle will be taken to Kempton park for cleaning and skimming only on Monday 7th/05/2018

I have been on leave for a week and Monday the 7th I'm going back to work; this is why I requested a loan vehicle while in my inconvenience Carlos can get my vehicle repaired.

My email is after all this time; I am fed up with Carlos and his poor service. The consultant who sold me the vehicle is a ghost. I have never heard from him nor does he show any interest in these series of appalling events

Carlos has rep**** to my request for a loan vehicle with my name spelled incorrect "Zukav" my name is Zuko. The little details that prove that Carlos disrespects me and does not value my name nor my vehicle problems.

Carlos lacks motivation and energy. That entire dealership is lacking motivation.

I trust that this email will be taken seriously as nothing nor have I been taken seriously over the past 6 months.

Many thanks

Zuko Mamane

---------- Forwarded message --------- From: Carlos Meek ********** Date: Fri, 4 May 2018, 07:40 Subject: RE: Loan vehicle To: Mamane Zuko **********

Hi Zukav

Unfortunately, I would not be able to assist with a loan vehicle. The assistant I can offer is drop to you off at work once you have dropped off at my branch and when the vehicle is ready for collection, I can collect you from work. As discussed, I do not have a set time frame as to when the vehicle will be ready thus I cannot make any certain arrangements at this time.

Regards

Carlos Meek Branch Manager **********

AUTO PEDIGREE WESTGATE Tel ********** Fax ********** Call Centre 0860-11-11-33 Address 139 Ontdekkers Road, Horison View, Roodepoort www.autopedigree.co.za

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From: Mamane Zuko ********** Sent: 03/05/2018 06:44 PM To: Carlos Meek Subject: Loan vehicle

Greetings Carlos

I trust you are well

Kindly advise on a loan vehicle as this will definitely inconvenience me for travelling both to and from work

Many thanks

Zuko