1 reviews | Active since May 2019
The Worst Service Ever received from Auto Pedigree Mafikeng
I have never received such bad service like the service I have been receiving from Auto Pedigree Mafikeng. I bought a Renault Clio from Auto Pedigree 2 Months ago, The day that I bought the car it was cleaned while I was waiting there. The following day I travelled to Klerksdorp. On the way I noticed that the car's wheel alignment was out and reported it after a few delays the car was finally collected and taken for wheel alignment. After receiving the car back the same day I realized the Wheel Alignment was never done and reported it to the Adviser again. 3-4 weeks later I started hearing a noise from the brakes and started seeing service count down reminders on the dash. When the car finally indicated it needed a service I took in again and this time the service light was just switched off. The car was never serviced and the brakes and wheel alignment was never fixed. I was informed that Renault Mafikeng did not have brakes in stock for my car and that a order would be placed. 2 weeks went by and I did not hear from Renault or Auto Pedigree. I decided to call the complaints Dept at Auto Pedigree and lay a complaint. I was told I would be contacted by the RM and that never happened. Suddenly the MAFIKENG branch called and asked me when they can come and collect the car to take it in for the brakes and alignment. After making arrangements with the Adviser I was told that I would be given a courtesy car while mine is being fixed. I waited for the car to be collected but this never happened for another day or 2. After calling the Sales Adviser again I was informed about a proof of payment that they were waiting for and later the story changed and I was told that the Manager was making the payment. When I met up with the Manager at the Mall she said she is still waiting for me to bring the car and that she did not know anything about a courtesy car. I spoke to the Adviser again after getting back to work and told her that it appears that both her and the Manager are telling lies and she confirmed that what she said was true. I spoke to the Manager later and she told me that I have been complaining and I that I was difficult from the beginning. She also told me that the job will only take an hour and that she could not give me a courtesy car. The car was collected at 12:00 yesterday at 14:35 I still didn't get my car back and called her again. She said she would call Renault and call me back. She called me back 14:45 and advised that they were done and that I would get the car at 15:30. I then received a call from my sister to inform me that a family member passed away and that I should please get calmettes as the other family members were traumatized by the news. Now I had no transport to take the medication home and at 16:30 I called the Adviser again to say that I still had not received my car and she said she would follow up but never called back at 17:30 I asked a friend to take me there after calling Auto Pedigree head office and the complaints Dept could not even explain the process for Courtesy cars and after calling and smsing M**** the Regional Manager who never responded. I got home very late as a result. PLEASE DON'T BUY A CAR FROM AUTO PEDIGREE MAFIKENG. I EVEN WANT TO RETURN MINE NEXT WEE****
Regards,
Auto Pedigree Customer Service
Regards,
Auto Pedigree Customer Service
