1 reviews | Active since Oct 2016

03 Oct 2016, 16:02

Terrible Customer Service

<p>I took my car in for repairs at the Alberton Autopedigree and it's taking a whole week getting my car back. The sales person together with their branch manager are seriously messing me around, going back and fourth on a hundred excuses that they haven't received any feedback from their head office. How hard is to give a client some feedback and the status of repairs regarding a car that they are actually paying for?????? Dealing with Autopedigree has been one he'll of a nightmare. They have no sense of urgency, none whatsoever. The service there is atrocious. I would never recommend anyone buy a car at Autopedigree. Clearly they don't want to give me back my car, THEY CAN KEEP IT! I WANT MY MONEY BACK.</p>

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Replies (2)
Auto Pedigree
Auto Pedigree's reply04 Oct 2016, 08:19
Official

We will be forwarding your complaint to Mr. Taelo Tshoke. He is the Regional Manager for the region under which the Alberton branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

Auto Pedigree
Auto Pedigree's reply20 Oct 2016, 09:38
Official

It has been confirmed that you have received your vehicle back and that you are satisfied with the work carried out.

We apologise again for the inconvenience.

Regards,

Auto Pedigree Customer Service