Spare keys Missing in Action

<p> </p> <p> </p> <p>Never thought that in 2017 there would still be an organization that is more sales orientated .</p> <p> </p> <p>Auto pedigree has basically showed me the middle finger by their lack of customer service and after sale .</p> <p> </p> <p>I bought a VW polo in August 2016 at your branch in Bethlehem and I was not given a spare keys , I have heard all sort of excuses to last a life time and NOW I know to not ever purchase from your organization.</p> <p> </p> <p>The 1st excuse was that the car was bought from port Elizabeth and I will be contacted once they receive the key , which has taken 10months .</p> <p> </p> <p>Your employees lack empathy and assurance. They all promise to call me back but they never do.</p> <p> </p> <p>These are your “ professional employees “ Chris Manager at Bethlehem ( He seems not to be bothered, Because its not a new business , he has never phoned me back , I am the one that has to call him and get NO ANSWERS )</p> <p> </p> <p> Daphney Complaints Department ( I spoke to her hoping I would get assisted, I am waiting for the regional manager to give me a call )</p> <p> </p> <p> Hlalale and Louis ( I bought the car from them and they FAILED to resolve this issue and I understand they have left. )</p> <p> </p> <p>I do know my cries have fallen on deaf ears, even if I were to post it on Hellopeter I doubt I will receive a response even there however I think exposing your lack of professionalism to other consumers is what is needed as even today I doubt I will receive any assistance.</p> <p> </p> <p>Does it really take this LONG for one to get the help let alone a spare key , I regret purchasing a car from your organization. I totally do . next time I will go directly to VW.</p> <p> </p> <p>You need fami****ize your staff with ConsumerProtection Act</p>