LC
Lizette C

1 reviews | Active since Jun 2016

01 Feb 2018, 15:20

Registration expiring of SECOND time!!!!!!!!!!!!!!!!11

We've purchased a Ford Kuga at the Parklands Branch. We received the vehicle on the 22nd of December 2017.

Today, the 01st of February 2018 the SECOND permit is expiring!!!

All we have this far is excuses and empty promises!!

The regional manager doesn't even answer his phone!! Must be tired of all the complaints.

Service is Pathetic!

0
Replies (3)
Auto Pedigree
Auto Pedigree's reply28 Feb 2018, 09:43
Official

We apologise for the delay in getting your vehicle’s licence disc to you and for the service that you have received. At Auto Pedigree we strive to provide excellent customer service and can assure you that the delay you experienced is not the norm.

You have confirmed that you did receive the licence disc and that you were satisfied with this outcome.

Again we apologise for any inconvenience in this regard.

Regards,

Auto Pedigree Customer Serivce.

Auto Pedigree
Auto Pedigree's reply28 Feb 2018, 10:32
Official

We apologise for the delay in getting your vehicle’s licence disc to you and for the service that you have received. At Auto Pedigree we strive to provide excellent customer service and can assure you that the delay you experienced is not the norm, it was unfortunately something outside of our control.

You have confirmed that you did receive the licence disc and that you were satisfied with this outcome.

Again we apologise for any inconvenience in this regard.

Regards,

Auto Pedigree Customer Serivce.

LC
Lizette C's update28 Feb 2018, 13:02
Reviewer Update
Yes, I did receive the licence disc yesterday, the 27th of February 2018. More than 2 months after we purchased the vehicle. Still don't understand how a vehicle can be sold, if it's documents aren't on hand and in order. However, I am very satisfied with the service I received from Mr Vinay Singh. I think all the staff can learn from him!