1 reviews | Active since Mar 2013
Problematic car from the 1st day.
Sales people never care about us and product they sold to us after making a sale. No checkup no phone call. Even when i call back they too busy for me. I'm a 1st time buyer and don't know anything about cars, services and warranties. I got so hurt when Mr Andree Harker told me to read the manuals for myself, its not his duty to do so. On my 1st day when i was collecting the car at Southgate auto pedigree. Mr Adree Harker told me that I should bring back the car so he can take it to Toyota hence it had a problem with plugs, probably water might have got to the plugs during the 40000km service \he said". I was excited for my 1st car but a bit disappointed about the jerking but thought it something that will be rectified. Took back the car but still the problem wasn't solved. Informed my sales person and he advised me to wait for the next service so I can get the car fixed. I was surprised that I had to pay for that service and repair from my own pocket when I took it for 50000km service. Went back to Mr Harker who told me it wasn't his problem. I should contact my sales person who hardly have time for me."""
We apologise for any confusion or disappointment caused, but need to note that according to the outcome of our investigation Mr. Harker has been willing to assist with identifying and rectifying the jerking problem from the start. We further believe that the vehicle has been booked in at the manufacturer workshop to have the problem looked at.
We do however need to advise that the service costs is for your account as the service plan has expired at 40000km and you have driven the vehicle for over 10000km since. We trust you understand that we therefore cannot assist with the service portion.
Please be assured of our most committed service delivery going forward.
Please feel free to contact our customer service department should you require any further assistance with this matter.
Regards,
Auto Pedigree Customer Service
***
We apologise for any confusion or disappointment caused, but need to note that according to the outcome of our investigation Mr. Harker has been willing to assist with identifying and rectifying the jerking problem from the start. We further believe that the vehicle has been booked in at the manufacturer workshop to have the problem looked at.
We do however need to advise that the service costs is for your account as the service plan has expired at 40000km and you have driven the vehicle for over 10000km since. We trust you understand that we therefore cannot assist with the service portion.
Please be assured of our most committed service delivery going forward.
Please feel free to contact our customer service department should you require any further assistance with this matter.
Regards,
Auto Pedigree Customer Service
***