Poor service of auto perdigree in general

Item: Auto Pedigree
Rating: 1
Author: Rofhiwa M

I have contract with auto perdigree of BMW 318 I 2021 the car give me problem from first day I return it then they took it for service then I get it back after 3 days it shows technical errors on engine then I return it on 7 January until today I don't have that car when I call John as a branch manager for cancellation of contract he refuses to assist me from there I call fritz luckhoff as regional manager he refused to assist me he not to peek up my call I need assistance for how to deal with this issue due to I'm not interested anymore My contact ***

Helpful (0)

Replies (2)

Auto Pedigree's replyOfficial

29 Feb 2024, 17:03

We apologise for the inconvenience suffered and assure you we will strive to provide you with the customer service you deserve. We will be forwarding your complaint to a senior manager and request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

Auto Pedigree's reply29 Feb 2024, 17:03

Official

Rofhiwa M's updateReviewer Update

29 Feb 2024, 17:20

Thanks you and check even the issue of kilometres on paper and kilometres in car is not crosiponding .on contract they indicate exctrass and no exctrass done and is there I must be the one who choose
Finally I go through the contract there is lot of things that are not clear like
1. Kilometres
2.exctrass
3. Delivery money while I'm the one who pic up my car
3.price of the car
But I believe I will get assistance from you

Rofhiwa M's update29 Feb 2024, 17:20

Reviewer Update