Poor Service Auto Pedigree Kimberley

My Experience with Auto Pedrigree Kimberley - Disappointing Customer Service and Poor Quality Tools

I purchased an Isuzu bakkie from Auto Pedrigree Kimberley. While I expected a reliable vehicle and decent after-sales service, my experience has been extremely frustrating and disappointing.

Recently, I encountered a flat tire—a situation that, admittedly, can happen to anyone. What compounded the issue was the discovery of the aftermarket tools supp**** with the vehicle. The wheel spanner was clearly not the original or a quality tool; it twisted and failed while I was trying to loosen the wheel nuts. Additionally, the tool provided to lower the wheel beneath the vehicle was also aftermarket and of very poor quality.

I had to wait on the side of the road, asking for help from passing motorists just to get the vehicle fixed. This entire experience was inconvenient and unacceptable.

What made matters worse was the lack of support from Auto Pedrigree Kimberley. I contacted them over a week ago, requesting assistance and trying to speak to the manager. Despite calling three times and being promised a return call, I have yet to receive any response. The manager has been completely unavailable, and I feel completely ignored as a customer.

This kind of treatment and the use of inferior tools does not reflect the standards I expected from a reputable dealership. I am extremely disappointed and will be reconsidering my options for future vehicle purchases and service.

To anyone considering Auto Pedrigree Kimberley—be cautious and ensure you get reliable tools and proper after-sales support.