Poor service and *****

Good day Auto Pedigree

I am not sure what is happening with this company, I just want my money.

In July I was approached by Terrence in the Krugersdorp brunch, and he offered me a Toyota Prestige which I was very willing to buy but due to the poor service I decided NO!!!!! 1. I was promised the car would be delivered on 5th July 2019, that never happened, Terrace phone was off he only returned my call that afternoon and said the systems where offline and promised that he would call me on Saturday 6 July and the car would be ready. That same day Terrance came to my work to show my colleague that I had recommended a Polo TSI. 2. The Manage Tshepo called me on Saturday, still no car however I was offered more lies, 10K cash towards my wedding at no cost to me, there was no transparency on the cost of the car, Terrance kept pushing sign even though I didn’t agree with the premiums.

I then decided to cancel everything due to the poor server I received and my colleague also decided to cancel as well due to the experience I was going through. Until a few weeks later Sean manager at the Randburg office called me and I told him of my dissatisfaction with Auto Pedigree and also informed him about Maria my colleague. Sean asked me to speak to Maria and to give him her number as there is a R1500 offer for referrals.

Fast-forward to today Maria bought the car and I still I do not have my money. Oscar from the Randburg office called me and asked me to submit my documents which I did, and he told me that I would get paid that month end, come month-end, nothing and he then send me wats up message : please see below: someone had resigned and there was a backlog on payments 30 days later Oscar asked me for my banking details. At the time the money was paid – it was my wedding day and I did not realized that the money that was paid into my account was R600 only days after, I asked Oscar and he said that the rest of the money would be paid month end of this month. On the 25th of October I send Oscar a Reminder message. Oscar then requested if he could pay half of the remaining Balance as he no longer works at Auto Pedigree. (This does not sit well with me at all)

Question 1. Twice people have resign and I am affected is this your policy ? 2. No one has explained to me how the payment process works(Why are your Agent responsible paying clients the referral money?) This is not right!!! Oscar has resigned what NOW? 3. Why should I run around and asked to be paid for what is rightfully mine? 4. Why should I trust Auto Pedigree again after all this Drama? (Two different brunches same poor service )

I am very disappointed in the services and how things are processed at Auto Pedigree, My mother bought all my cars at Auto Pedigree and I have never ever experience such service. I request the brunch Manager to contact me and explain to me the above process and tell me when I can expect the remaining balance for referring my colleague.

I wrote this e-mail to your head -office, and after 6days, no responds !!

From: Lydia Khiba <***> Sent: Tuesday, 29 October 2019 13:01 To: *** Cc: *** Subject: Please can I have my referral Money.