1 reviews | Active since Feb 2018
POOR SERVICE
On the 03 of October 2017 I have purchased a vehicle from Auto Pedigree in Kroonstat Branch (Moses the Sales Person) within a week i realized the car had water right on the spare wheel so i took back to Alberton Branch i spoke to the ( Alberton Manager Gino) as my aim was to return the car when i got the i explained my problem and showed them the prove, i told Gino that am returning the car and he said to me i cant return the car to his Branch so it means i had to take it to Kroonstat "IMAGINE". I sitted there for Hours while he was on the phone with( Ferdinand Manager Kroonstat) lucky there was another ETIOS on the floor 2016 mind you Moses said to me the car was 2016 Model only to find out its 2015 model i was taken for a ride on this one, So it came to a conclusion that i will take the 2016 Model that had no service Book so i had to phone Kroonstat Branch again i spoke to Mosse who was so rude to me then passed me to his Manager who promised me the service book till this day i dont have a service book,
Bought the car @ 45000 km @ 50000 km i was told to service the car on my own i refused they took the for service which there was another problem that i encountered the Steering wheel was shaking so it means this car has been in an accident and they haven't declared this to me.
I now want to cancel of the deal and they are not willing to do so i am told that my name will be garnished at the bank as it has been financed from the bank. I do not wish to have dealings with them and I no longer wish to continue my deal with them. Please do not fall for their words as they are ***** and wait to catch innocent people in to buying accident damaged cars without declaring that the car has been in an accident.
We will be forwarding your complaint to Mr. Hennie Bessenger. He is the Regional Manager for the region under which the Kroonstad branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
***
Best regards,
We will be forwarding your complaint to Mr. Hennie Bessenger. He is the Regional Manager for the region under which the Kroonstad branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
***
Best regards,
We are glad to confirm that the issues have now been resolved.
We apologise again for any inconvenience caused.
Regards,
Auto Pedigree Customer Service
Best regards,
We are glad to confirm that the issues have now been resolved.
We apologise again for any inconvenience caused.
Regards,
Auto Pedigree Customer Service
Best regards,
