POOR PATHETIC SERVICES AUTO PEDIGREE BRACKENFELL

Review for Auto Pedigree Brackenfell

I am writing to express my extreme dissatisfaction with the service and communication from Auto Pedigree Brackenfell. The bakkie I purchased has had problems from day one, and despite providing a detailed list of these issues to the sales consultant, I have received no feedback or resolution.

I have repeatedly expressed the urgency of resolving these problems as I have a contract dependent on this bakkie. If I am without it for another day, I will lose this contract. Despite my urgent pleas, there has been no feedback from regional manager Trish Botha, branch manager Nego Adams, or assistant manager Antonio.

On the evening of July 12th, I waited for the delivery of the bakkie, which never came. When I contacted them, I was told to wait until Monday because the workshop was closed. The lack of communication and assistance from Trish Botha is particularly frustrating. She has not contacted us to advise on the way forward, and overall, she has not been helpful at all.

It seems the management team is playing a blame game, with one manager saying they thought another would get back to me. I was told not to contact them, that they would contact me, but I have received no positive feedback or resolution.

To make matters worse, today the bakkie doesn't drive at all and is now standing immobile after being driven to their premises. This experience has been incredibly frustrating and disappointing.

Pros:

[List any positive aspects, if any, you experienced] Cons:

Bakkie had problems from day one Lack of response from management Poor customer service Delay in resolving urgent issues Management playing a blame game I strongly advise against purchasing a vehicle from Auto Pedigree Brackenfell. Based on my experience, their service and communication are severely lacking, and they do not prioritize their customers' needs.

PATHETIC SERVICES NO COURTESY CAR NO BAKKIE AS A REPLACEMENT EVEN THOUGH THEY KNOW YOU WORKING WITH THE VEHICLE.