WA
William A

1 reviews | Active since Nov 2022

21 Nov 2022, 07:51

Poor customer service Paarl Auto Pedigree Managers

I bought a secondhand car through auto pedigree paarl. I had great service from the salesman.,but a few weeks later i noticed the service light went on... I got in contact with the salesman. He than took my car in to get it checked out. They told me it was the throttle body, but than i told the salesman, they should replace it, but just said its not necessary. A few days later the car done the exact same thing. I told the branch manager of paarl auto pedigree whats happening. I told him that you inconvenience me every time and that i want a car to get to work when the car goes in. He than said no we cant give you a car. I told him that i bought the car 2months ago and from those 2months i probably had the car for a month. If they hadn't sold me a car with such problems, i wouldn't have had this issue. They had to replace my brake pads. Tell me if you sell a quality secondhand car, arent your people suppose to check if the car is safe to go out. That was not the case with Paarl Auto Pedigree and their service centers.

0
Replies (3)
Auto Pedigree
Auto Pedigree's reply21 Nov 2022, 12:48
Official
We will be forwarding your complaint to Mr. Pieter Claassen. He is the Regional Manager for the region under which the Paarl branch falls and we will request him to get involved and to supply feedback on the complaint. 
 
 Regards, 
 
 Auto Pedigree Customer Service *** 
WA
William A's update21 Nov 2022, 13:18
Reviewer Update
I will be patiently waiting for their urgent response.Thanks
WA
William A's update21 Nov 2022, 13:49
Reviewer Update
Today i spoke again with the Branch manager of Auto Pedigree Paarl and he refuses to assist with a courtesy car. I am working late shifts and expect his salesman to drive me up and down while he is sitting back and does nothing to accommodate me. He expects his staff to go above and beyond while he is absolutely doing nothing to satisfy a clients needs.Again i am sayin, poor customer service from the Paarl branch Manager of Auto Pedigree.