kM
kholiwe M

1 reviews | Active since Mar 2016

07 Mar 2016, 10:51

Poor customer service

I bought a Ford Fiesta from Auto pedigree and received it on the 15/01/2016. I then took the car for checking for my ease of reference and sent the report of things that need to be fixed on the 27/01/2016 to Muzi Hlatswayo. as i was advised that i should drive the car if there are any faults i must bring it back so it can be fixed.On the 11/02/2016 while driving to work the car clutch went lose and it would not go into gears and the car would not start i notified Autopedigree immediately. I had to wait for the whole weekend for the car to be towed and i was not offered a courtesy car. The car was collected on 15/01/2016.I had to wait a week and a few days for the car to be fixed.in the interim it was frustrating as i had to be the one doing the constant follow up using my resources because i was not getting prompt feedback from the sales rep. I finally received the car on the 02/03/2016 and i was ensured everything has been fixed. on the 04/03/2016 the car broke down again with the very same problem as previous.The d/o was debited with no fail on the 20/02/2016 so i am basically paying for goods that are not even in my position. i am totally unhappy with the service!

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Replies (1)
Auto Pedigree
Auto Pedigree's reply07 Mar 2016, 12:55
Official
Hello MsMazibuko,

We will be forwarding your complaint to Mr. Taelo Tshoke. He is the Regional Manager for the region under which the Florida Glen branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service
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