RN
Rudzani N

1 reviews | Active since Mar 2018

29 Mar 2018, 07:47

Poor customer service

I bought a car at auto pedigree Pretoria north on 12 March 2018 and on 20 March 2018 the car started to smoke at the bonnet while I was driving back home.I stopped and called auto pedigree they referred me to road assistant .I called them they sent a tour.they toured my car since then they don't call me to let me know .I called them they said they sent it to Renault.and then kept quite.I called the sales person he doesn't hold my phone calls.I called Renault they told me they are waiting for approval and service history from auto pedigree which they are not aware of it. so I'm tired I need help urgently. they just sold me a car that has a problem and it's now two weeks I hardly get call from the garage I bought the car they always tells me they are renovating it's hard to work when I call.

0
Replies (3)
Auto Pedigree
Auto Pedigree's reply03 Apr 2018, 11:02
Official

We will be forwarding your complaint to Mr. M**** Scholtz. He is the Regional Manager for the region under which the Pretoria North branch falls and we will request him to get involved and to supply feedback on the complaint.

Regards,

Auto Pedigree Customer Service

***

Best regards,

RN
Rudzani N's update06 Apr 2018, 20:37
Reviewer Update
When I think of a great service,is about how you take every interaction you have with the customers and use that as a way to improve your perception of your organisation,that's what auto pedigree Pretoria north did to the customers who raised a complaint but in a minute they solved it more than we have hoped for.they treat customers as their world revolves around them and that makes it the best or legendary.I'm proud of auto pedigree Pretoria north because the true test of business"s customer service fitness is not when things are going right but rather what is done when things go wrong so 100 percent sure buy cars there you won't regret.they know customers values
Auto Pedigree
Auto Pedigree's reply24 Apr 2018, 14:54
Official

We are glad that you are satisfied with your complaint's resolution. We apologise again for any inconvenience caused.

Regards,

Auto Pedigree Customer Service.

Best regards,