1 reviews | Active since Mar 2015
Poor after sales service
<p>My fiancée bought a Renualt Capture on the 19th of July 2017 at Auto Pedigree Kempton Park. I was there with her when we viewed the car and one of the selling points from the sales man (Mzwandile) was that there was a R20 000.00 deal assistace which would either be taken off the price of the car or used as a deposit for the car but after signing the contract there was no mention of that amount. No discount and no deposit meaning we were **** to.</p> <p> </p> <p>The second issue is that of the tracker. The car was supposed to come with a tracker pre installed by the dealership but till today 11 days later they can't provide a tracker certificate for the car as proof for insurance and the monthly installment of the tracker was added on the monthly installment. That means she is paying for service she has not recieved.</p> <p> </p> <p>The third issue is that the car was a demo model with 200km and was supoosed to come with a spare key but till today we are still awaiting the spare key.</p>
We were able to find your fiancé's detail on our system.
We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kempton Park branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
We were able to find your fiancé's detail on our system.
We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kempton Park branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
Update:
Auto Pedigree did respond on the following business day after the original post.
Nothing has been said about the deal assistance we were promised.
It turns out that the tracking device was never installed in the car despite being charged for it, we have decided to cancel the tracker and install our own.
The spare key will be delivered once registration has been completed.
Update:
Auto Pedigree did respond on the following business day after the original post.
Nothing has been said about the deal assistance we were promised.
It turns out that the tracking device was never installed in the car despite being charged for it, we have decided to cancel the tracker and install our own.
The spare key will be delivered once registration has been completed.
You have received an email stating that the vehicle purchased by your fiancé was a demo model and did not qualify for the assistance. We apologise for any inconvenience caused with the misunderstanding.
Please feel free to contact us directly in future if we can be of asisstance.
This matter is now deemed resolved.
Regards,
Auto Pedigree Customer Service.
You have received an email stating that the vehicle purchased by your fiancé was a demo model and did not qualify for the assistance. We apologise for any inconvenience caused with the misunderstanding.
Please feel free to contact us directly in future if we can be of asisstance.
This matter is now deemed resolved.
Regards,
Auto Pedigree Customer Service.