1 reviews | Active since Mar 2011
Petronising Manager lacking customer service
<p>So i last year in august i bought an Audi A4 FFSI from a dealsership in krugersdorp. everything was fine, until december when rains started to increase. water damaged the lights control unit, i took the car to audi and they told me, the dealership had replaced the windscreen, in the process, they didnt seal it properly or replace with an Audi original windscreen, so the water was finding its was inside the back of the dashboard into the control unit. So i went back to Autopedigree, the salespoerson referred me to the manager who only communicates through emails, he didnt speak with me directly but spoke with Audi vereeniging and they agreed that Aotopedigree will pay. in the process, my car was still at Audi vereeniging being fixed. i had to struggel to get to work, with no communication or help from where i bough the car. when the car was ready to be collected, i got a call from Audi vereeniging that they sent an invoice to Autopedigree to pay and then i will have to fetch my car. that was around 10 in the morning. nothing and no communication was received from Autopredigree. i had to call them myself and i was told that the manager went home and that he had not arranged payemnt for my car. the salesperson then called and negotiated with Audi vereeniging for me to fetch the car and he gave them a letter of commitment. then around 6 in the afternoon, i was only allowed to fetch my car. no call or communication from the manager. then three weeks back, it rained again and the lights on my car burned out again. i contacted Audi vereeniging and they told me that, the problem is with the windscreen and Autopedigree should assist because they had fitted what they were paid to do. i called the Autopedigree and spoke with the salesperson who referred the matter to his manager, the manager again only sent an email saying i should take the car back to Audi vereeniging. i raised my concerns, which were: when i take the car to Audi vereeniging, they will charge R935 for a damage report, who will pay for that? while my car is there, what assistence will i be getting from Autopedigree because i rely on a car to travel to work, where in most cases i travel long distances. when the manager rep**** he only told me that i should just take the car back and he will then negotiate with them. i then asked that he startd the process of negotiating before i go there and he had a nerve to ask for their numbers, i gave him all that and he later sent me an email saying the person i was speaking with, was not at her dest and he left a massage. that was last week thursday on the 9th of March. today is the 14th and i have not received any communication. im driving around with a car which is still under finance but it is not roadworthy, the lights are not working, the right indicator is not working, when i park, 1 left day light driving light remains on. no communication from Autopedigree</p>
We will be forwarding your complaint to Mr. Taelo Tshoke. He is the Regional Manager for the region under which the Krugersdorp branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
We will be forwarding your complaint to Mr. Taelo Tshoke. He is the Regional Manager for the region under which the Krugersdorp branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
i think it is best i go the legal route and even get hold of the ombudsman. a day after my post, i received a call from the branch manager and an email, he says its only courtesy for him to be in contact trying to fix my car.
i think it is best i go the legal route and even get hold of the ombudsman. a day after my post, i received a call from the branch manager and an email, he says its only courtesy for him to be in contact trying to fix my car.
This complaint has been submitted to the Motor Industry Ombudsman of South Africa (MIOSA) by yourself and a resolution has been reached. MIOSA has closed the complaint.
We apologise for any inconvenience caused by the service received. That is not the Auto Pedigree standard and we assure you of a better service in the future.
Regards,
Auto Pedigree Customer Service.
This complaint has been submitted to the Motor Industry Ombudsman of South Africa (MIOSA) by yourself and a resolution has been reached. MIOSA has closed the complaint.
We apologise for any inconvenience caused by the service received. That is not the Auto Pedigree standard and we assure you of a better service in the future.
Regards,
Auto Pedigree Customer Service.
