Paying for the car that we dont drive.

Good Day

I, Reaname Naome Winnie, ID no *** purchased a 2017 VW T6 kombi at auto pedigree, Middleburg, on the 29th August 2019. Upon submission of the contract by the dealer to the bank(MFC) , the bank noticed that the vehicle that was delivered to us was a 2016 model as opposed to the 2017 as per the contract.

We were notified by the dealer that they will get the 2017 model car and give to us, we inquired about the payment of this 2016 car and we were told by the dealer that the account has been frozen pending us receive the 2017 car model.

On the 24th of October an amount of R9,923,00 was deducted from my account and I couldn’t understand what is for as we were told that we won’t pay anything until we get the car we signed up for . When I contact the dealer (Lihle Duba – sales agent) he is not responding to my emails nor taking our calls, I need this issue to be resolved ASAP as I am made to pay for a vehicle that I don’t have. i had to reverse the transaction as i was not getting any explanation from the dealer, now i get letter from the bank threatening to list my name due to failure to pay my debts, im really worries as this has a potential damage on my name being listed on all trans union.

Below are his contact details

Lihle Duba Sales Representative *** AUTO PEDIGREE MIDDELBURG Tel *** Fax *** Call Centre 0860-11-11-33 Address Nungu Corner, CNR Springs and Samora Machel, Middelburg www.autopedigree.co.za A DIVISION OF MOTUS GROUP LTD Reg. no. *** FSP 25934