Pathetic Service

On the 23th of February Auto Pedigree advertised a Ford Fiesta on Market place. My husband immediately responded and did not get a reply, The afternoon we went into the Parow branch and the salesman informed us that he could do the application and that there was no need for us to go to Parklands branch. The next day I was informed by Parow branch that the car went for recon and I was asked whether I was prepared to wait 2 - 3 weeks. I was just to happy that I no longer had to look for a car as I was approved by a reputable dealer. On the 24th I got a call from Parow branch that the car was sold and that they have something else to offer. I just left it as I made it clear to what I was looking for. The 1st of March I got a call from Parow branch to ask whether I have found a car yet as the white Ford Fiesta was available, I was just about to sign with another dealer but because Auto Pedigree is suppose to be one of the best dealers I cancelled that deal. I was then contacted by the call centre as it showed an open lead / approval on my name. I explained the story and Parow branch phoned me. Oops, the car is sold. It seemed like there was either no or miscommunication between branches. Then I got offered another Ford Fiesta on the 2nd. Just to receive a call the following morning that the car was sold. We went into the branch on Friday 3rd March and spoke to the newly appointed branch manager who promised to do his own investigation. He was going to pay the Parklands branch a visit on Monday the 6th of March and get back to us. Saturday the 4th of March I went to the Parklands branch where a friendly salesman assisted me. Obviously wanted all my details to do the application. I got an OTP from him and this is where I picked up that the km's on the car was 113000 and not 60000 as advertised. This ****ed me off even more. While I was at the consultant in Parklands one of his colleagues came and had a nice conversation with the other one in his language. How rude??? Monday came and only after I spoke to the consultant at Parow informing him that I did my own investigation, the branch manager phoned. The BM at Parow never kept his word as promised on Friday. I hope somebody at Regional attends to this complaint as your consultants is quick to name and shame smaller dealers...but I guess you all the same.