Pathetic Service

<p>From the get go this was a "over promise & under deliver" situation. the sales person at Auto Pedigree Kearean de nicke gave me a deal of ten thousand rand to cover some of my accounts , so that i would be able to afford the vehical. The offer initially started at R1500 per month and slowly escelated to R1995 per month. The ten thousand was gone and never spoke of again. this incident started a series of unfortunate events. for starters the money that was meantioned as part of my deal never materialized and now my total dept has increased, making it difficult to maintain current installments</p> <p>I started this complaint on the 02/08/16 went directly to Johan at Auto pedigree and he informed me that there is nothing they can do about the situation, i will have to take the complaint up with MFC</p> <p>I called MFC immediatly after seeing the staff at Auto pedigree and waited 2 weeks for any kind of feedback</p> <p>MFC eventually told me to sort it out with Johan. I had to constantly phone MFC to get an update that i was promised. and i tried numerous times after that as well. MFC suggested i speak directly to Johan at Auto pedigree.</p> <p>I was met with a dead end solution, because Johan told me there is nothing he can do . period</p> <p>I was once again told to contact MFC... I did so & they told me that Johan at auto Pedigree will have to write a letter to MFC informing them of this complaint. All of this i feel could have been delt with internally , or at least from their side. myself as the customer had to do all of the calling around. i strongly feel that this was extremely unprofessional.</p> <p>On the second of August i also told Johan & Kearean about the cars licence disc that is expired, myself and Kearean went to the traffic department at N1 City, this temporary licence has expired since then on the 28th of august 2016. up untill today i have not heard a single word from either parties. I am without a licence disc, licence plates and the car is not even registered to my name. at this point in time i am frustrated and appauled with the ****ndous service that i have recieved.</p> <p>On the day I recieved my car, I noticed that there were dents and I pointed out to Kearean and he promised me that he would sort it out, and I did not hear anything from him after that. I contacted him the 17th October in connection with the dents and scratches via whatsapp, as this is the only means of contact him for him, he read my message and did not reply. When I tried contacting him via the office they constantly tell me he is unavailable and that they will ask him to contact me, but he never gets back to me. I feel like Kearean and Johan are avoiding me and that Johan helps Kearean to get away with the service being offered.</p> <p> </p> <p>On the 18th November I called MFC to enquire about my car warranty, and they informed me that I do not have warranty on my car from Auto Pedigree. I was surprised by this information, because upon purchasing the car I was told by Kearean and Johan I have a warranty on my car that is covered by Auto Pedigree.</p> <p>I laid the intial complaint with Motor Industry Ombudsman Association of South Africa, about the issue mentioned above. Kevin Brandt took the complaint over and I have not heard from him after laying my complaint. When I try contacting Kevin Brandt at the office he was not available.</p> <p>Looking forward to any sort of response. I sincerely hope that the response will be that the car has been removed from my possession.</p> <p> </p>