1 reviews | Active since Feb 2016
Pathetic
I fail to understand I approached the dealership for my trade in of my Renault Koleos on a Audi A3. I was told to bring the car around for inspection. Then I was asked to complete all the paperwork to get the deal approved by Standardbank. I was happy to call Standardbank and told that they approved my application. I then chased Auro Pedigree to find out what's happening with my deal seeing its approved only to be told today no we cannot proceed with the deal as Head Office doesn't want to trade my car in because it's not popular anymore and they will battle to sell my Koleos. For heavens sake why would you let my go through all this paperwork and countless over spent to get all the documents submitted. Take the car in for assessment. Be told that my car is in a excellent condition and well looked after only to give me some bull story afterward after the bank had already approved the deal. There is something majorly wrong with this whole setup. I have been taken for a ride here. This is totally unacceptable from a dealership to behave in such a manor. People why get me to complete all the docs get the bank approval for the loan and come with lies afterwards. This is not right.
We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kempton Park branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
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We will be forwarding your complaint to Mr. Fritz Luckhoff. He is the Regional Manager for the region under which the Kempton Park branch falls and we will request him to get involved and to supply feedback on the complaint.
Regards,
Auto Pedigree Customer Service
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